1. Overview
Zoe ("we," "our," or "us") is a SaaS platform providing messaging automation, conversational AI, and CRM tools for WhatsApp and other messaging channels. This Privacy Policy explains how we collect, use, share, and protect your information when you use our platform at app.zoe-agent.com.
2. Information We Collect
We collect the following types of information:
- Account Information: Name, email address, phone number, and password when you register.
- Business Profile: Business name, industry, and WhatsApp Business Account details.
- Billing Data: Payment method details processed securely through third-party payment processors.
- Usage Data: How you interact with our platform, including features used, messages sent, and workflow configurations.
- Technical Data: IP address, browser type, device information, and cookies for analytics and security.
- Integration Data: Data from connected third-party services (WhatsApp, Google, e-commerce platforms) as authorized by you.
- Meta Platform Data (Facebook & Instagram): When you connect a Facebook Page or its linked Instagram business account, we access and process — strictly on your behalf — the direct messages and post comments your Page/account receives, the basic public profile (name or username) of people who contact you, and your Page/post metadata. This is used only to power the auto-reply and unified-inbox features you enable.
- TikTok Platform Data: When you connect a TikTok account, we access your basic public profile (open ID, display name, username, avatar) and the list of your own videos, so we can identify the connected account and let you target comment rules. Where you enable it and TikTok has granted the required business access, we also process comments on your videos and the direct messages your account receives — strictly on your behalf — to power the auto-reply and unified-inbox features.
- Contact Data: Information about your customers/contacts that you import or collect through our platform.
3. How We Use Your Information
- Register and manage your Zoe account
- Provide, maintain, and improve our services
- Process payments and manage subscriptions
- Send service-related communications
- Provide customer support
- Ensure platform security and prevent abuse
- Comply with legal obligations
We do not use your data, Google Workspace API data, or your customers' personal information to train generalized AI models.
4. Data Sharing
We may share your information with:
- Service Providers: Payment processors, cloud hosting providers, and email services that help us operate the platform.
- Messaging Platforms: WhatsApp, Facebook Messenger, Instagram (Meta), and TikTok APIs to deliver your messages, reply to comments, and manage your connected accounts.
- Third-Party Integrations: Services you choose to connect (Google Sheets, e-commerce platforms, etc.).
We do not sell your personal information.
5. Data Security
We implement industry-standard security measures including:
- Encryption in transit using TLS/SSL
- Encrypted data storage
- Secure password hashing (bcrypt)
- Regular security reviews
- Data backup and disaster recovery protocols
6. Your Rights
You have the right to:
- Access: Request a copy of the data we hold about you.
- Correction: Update or correct inaccurate information.
- Deletion: Request deletion of your account and associated data.
- Data Portability: Export your data in a standard format.
- Opt-Out: Unsubscribe from marketing communications at any time.
7. Cookies
We use essential cookies for authentication and session management. We may also use analytics cookies to understand how our platform is used. You can control cookie settings through your browser preferences.
8. Data Retention
We retain your data for as long as your account is active or as needed to provide services. When you delete your account, we will remove your personal data within 30 days, except where retention is required by law.
9. Facebook & Instagram (Meta) Platform Data
Our Facebook and Instagram features operate under your authorization through Meta's official APIs, and our handling of Meta Platform Data complies with the Meta Platform Terms and Developer Policies. Specifically:
- We access messages, comments, and basic profile data only for the accounts you connect, and only to provide the unified inbox and auto-reply features you enable.
- We do not sell Meta Platform Data, and we do not use it to train generalized AI models.
- You can disconnect a Facebook Page or Instagram account at any time from Integrations → Facebook & Instagram, which immediately stops all access.
- Data deletion: Disconnecting an account, or deleting your Zoe account, removes the associated Meta data within 30 days. To request deletion sooner, email support@zoe-agent.com.
10. TikTok Platform Data
Our TikTok features operate under your authorization through TikTok's official APIs, and our handling of TikTok data complies with the TikTok Developer Terms of Service and Platform Policies. Specifically:
- We access your basic public profile and your own video list only for the account you connect, and only to identify that account and let you target comment rules.
- Where you enable it and TikTok has granted the required business access, we process comments and direct messages only for the accounts you connect, and only to provide the unified inbox and auto-reply features you turn on.
- We do not sell TikTok data, and we do not use it to train generalized AI models.
- You can disconnect a TikTok account at any time from Integrations → TikTok. This revokes our access token with TikTok immediately and stops all access.
- Data deletion: Disconnecting an account, or deleting your Zoe account, removes the associated TikTok data within 30 days. To request deletion sooner, email support@zoe-agent.com.
11. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of significant changes via email or through a notice on our platform.
12. Contact Us
If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us at: support@zoe-agent.com