Terms of Service

1. Acceptance of Terms

By accessing or using Zoe ("the Platform") at app.zoe-agent.com, you agree to be bound by these Terms of Service. If you do not agree to these terms, do not use the Platform. These terms apply to all users, including free and paid subscribers.

2. Description of Service

Zoe is a SaaS platform that provides messaging automation, AI-powered chatbots, CRM, workflow automation, and business tools for WhatsApp and other messaging channels. We reserve the right to modify, suspend, or discontinue any part of the service at any time.

3. Account Registration

You must be at least 18 years old to create an account.
You must provide accurate and complete registration information.
You are responsible for maintaining the confidentiality of your login credentials.
You are responsible for all activities that occur under your account.
You must notify us immediately of any unauthorized use of your account.

4. Billing and Payments

Zoe offers both free and paid subscription plans.
Paid subscriptions renew automatically unless canceled before the renewal date.
By subscribing, you authorize us to charge your payment method according to your selected plan.
Prices may change with 30 days' notice.
Refunds are handled on a case-by-case basis.

5. Acceptable Use

You agree not to use Zoe for any unlawful or prohibited purpose, including but not limited to:

Sending spam or unsolicited messages
Distributing malware or harmful content
Violating WhatsApp's or Meta's terms of service
Impersonating others or providing false information
Attempting to gain unauthorized access to the Platform
Using the Platform for illegal activities

6. Prohibited Businesses

The following types of businesses are prohibited from using Zoe:

Drugs and controlled substances
Weapons and arms dealing
Gambling and betting services
Adult content and services
Counterfeit goods
Pyramid schemes or multi-level marketing scams
Money laundering or financial fraud

Violations may result in immediate account suspension, reporting to law enforcement, and forfeiture of any unused subscription fees.

7. AI-Powered Features

Zoe uses artificial intelligence to power chatbots and automation features. While we strive for accuracy, AI-generated responses may not always be correct. You acknowledge that:

AI outputs should be verified for critical decisions.
AI responses do not constitute legal, financial, or medical advice.
You are responsible for reviewing and approving AI-generated content before it reaches your customers.

8. Intellectual Property

All rights, title, and interest in the Platform, including its code, design, features, and AI models, remain the property of Zoe. You may not reverse engineer, copy, modify, or commercially exploit any part of the Platform without our written consent.

9. Your Content

You retain ownership of the content you create and upload to Zoe (messages, templates, contacts, etc.). By using the Platform, you grant us a limited license to process and store your content solely for the purpose of providing the service.

10. Limitation of Liability

To the maximum extent permitted by law, Zoe shall not be liable for any indirect, incidental, special, or consequential damages, including lost profits, data loss, or business interruption. Our total liability is limited to the amount you paid for the service in the three months preceding the claim.

11. Termination

We may suspend or terminate your account at any time if you violate these terms. You may cancel your account at any time through the dashboard settings. Upon termination, your data will be deleted within 30 days unless retention is required by law.

12. Changes to Terms

We may update these Terms of Service from time to time. Continued use of the Platform after changes constitutes acceptance of the revised terms. We will notify you of significant changes via email or through a notice on the Platform.

13. Contact Us

If you have any questions about these Terms of Service, please contact us at: support@zoe-agent.com